Soitron UK confirms platinum sponsorship at this year’s Bristol Showcase to support SMEs it the South West

On 17 May 2017, Soitron UK, the UK arm of leading European IT company Soitron Group and specialist provider of outsourcing services from the Central and Eastern European (CEE) region, will attend the Bristol Showcase South West as the event’s Platinum Sponsor, following a successful debut last year.

Specialising in bringing expertise and talent from the CEE, the Newbury-based business is providing UK companies with the IT service required to maximise business efficiencies. Since its launch in the UK three years ago, Soitron UK has experienced exponential growth and is now looking to increases its support of small businesses in the South West.

Speaking at the event is Bruce Bomphrey, Sales and Business Development Director at Soitron UK. Bomphrey talk about best use of technology and how to design the right IT system in the early business stages.

Daniel Olsson, Director of Soitron UK, commented:

“Soitron is strong supporters of SMEs by providing the latest technology to stimulate business growth. The Bristol Showcase SW offers a unique networking opportunity and, more importantly, delivers much needed support for small businesses across the South West of England. Soitron is honoured to play a part of this and to take an active role as the platinum sponsor of the event.”

“Following our success in the UK, we want to show our appreciation and give back to the community we work in. BSSW offers a great platform for this. We hope this event will encourage and motivate local SMEs and we are certain that the exhibit will provide us with even more motivation to continue to deliver the best practice and innovation to the UK market.”

“We’re looking forward to a few busy days and to meet and interact with innovative and forward-thinking local businesses.”

For press enquiries please contact:

Joshua Van Raalte

Brazil for Soitron UK

020 7785 7383

New consortium formed to create the most comprehensive itsm solution available on the market

17 March 2017

New consortium formed to create the most comprehensive itsm solution available on the market



Soitron is pleased to announce a strategic partnership with Secarma and UKFast


As a result of cooperation, new consortium has been formed to deliver unique IT Service Management (ITSM) solution to enterprises across 70 countries.





Mosy, member of Soitron Group, attended the Security and policing home office exhibition in Farnborough

16 March 2017

Mosy, member of Soitron Group, attended the Security and policing home office exhibition in Farnborough



During 7-9 March we attended the official UK government global security event where we exhibited our police smart car and announced the UK market entry.

Read more about how we did during the exhibition HERE.

Find out more about the MOSY, provider of mobile technology for police vehicles and officers. 

Soitron UK Supporting Bristol Children’s Charity

9 February 2017

Soitron UK Supporting Bristol Children’s Charity

By Daniel Olsson, Managing Director, Soitron UK


Soitron UK is proud to announce it will be supporting the Lord Mayor of Bristol’s Children Appeal charity at this year’s fundraising gala in Bristol.

The charity, which has been helping disadvantaged children in Bristol for almost 100 years, will be holding its annual The Lord Mayor’s Charity Gala Dinner on 2 March to raise funds to provide 1,650 of the most disadvantaged children in the area with food, clothing and gift vouchers for Christmas.

Jon Craig and Daniel Olsson Soitron(from left: Daniel Olsson and Jon Craig)

Daniel Olsson, Managing Director of Soitron UK, commented, “After the success we had in the UK market so far, we cannot think of a better way to celebrate it then by giving back to the community and the country we operate in. Lord Mayor’s charity is supporting those who cannot provide for themselves – children, and we are pleased to support this cause.”

In addition to Soitron UK, this year’s event is sponsored by Rybrook Rolls-Royce and Lamborghini, Ashfords LLP, Cliftons Estate Agents and GWR.



Could Brexit Stress Be Minimised With Nearshoring from the CEE?

1 February 2017

Could Brexit Stress Be Minimised With Nearshoring from the CEE?

By Daniel Olsson, Managing Director, Soitron UK

So now we know what UK Prime Minister Theresa May meant when she says ‘Brexit means Brexit’.

 Learn how to measure the impact and solve business uncertainity. 
Read our Whitepaper.

 In her mid-January landmark speech on the government’s vision for life after we leave the European Union [source] where she set out her objectives, which centre on her vision of exiting the European Union in just over two years with the UK as, “A great, global trading nation that is respected around the world and strong, confident and united at home.

london tower bridge

In the days after May’s announcement, everyone from political pundits to economic forecasters sifted through her words seeking clarity. The consensus after a few days: apart from the rejection of attempts to stay in the Single Market, we really have very few clues as to what business life will look like for a UK firm trading internationally by 2020… some say even 2030, if we end up with complex transitional arrangements to keep us off the ‘cliff edge’ the Chancellor fears [source]. (And of course, some whisper we’ll never leave anyway, once the complexity and price of the final ‘bill’ gets presented!)


Could the CEE region help British business?

The takeaway from all this for any ambitious company leadership is that we are moving into complex times – from wildly fluctuating pound to dollar levels to inflation to whatever changes in legislation and compliance may be coming down the pike. Flexibility and a willingness to turn on a dime is the order of the day.

There’s a lesson here for the IT leader, as well, though. Because if you’ve outsourced all your tech expertise but need to help the C-suite turn on a dime, what are you going to do? Outsourcing is a model predicated on stable agreements and concrete SLAs, not overnight change.

That’s why external business context changers like Brexit need to be responded to in a much more nimble way. Step forward staff augmentation – a technique of using external teams on an as-needed basis that beefs you up with highly-trained extra support and expertise when you need it.

brexitStaff augmentation goes hand in glove with nearsourcing, the most modern and advanced form of outsourcing, and offering British firms access when they could do with it to armies of well-trained but affordably-salaried IT professionals.  Traditionally using contractors to fill a gap, staff augmentation best practice is superseding this approach by offering many clear benefits.


… and maybe even a hard-pressed Civil Service or two?

The best nearsourcing option for us is Central and Eastern Europe, where EU countries like Slovakia and Bulgaria are full of qualified and experienced staff who can step in to help any business out of any Brexit crisis – or opportunity. A whole highly professional service industry has quietly grown up in the last few years that stands ready to help smart UK firms avail themselves of this resource – which can also be turned off as soon as its usefulness to you has passed by, luckily.

IT leaders should be looking to solutions like staff augmentation and nearsourcing, experts say, to help their business peers cope not just with Brexit but any one of the multiple drivers of change the modern world likes to keep throwing at us. So check it out – it could really help.

Maybe even Theresa May should be looking at it, to get some more hands on deck to help with all her trade deal negotiations…

Read more on the topic here.  

Wondering how to develop a Staff Augmentation Strategy?
Read our Whitepaper.

Watching over your shoulder: why disrupting business sectors need to get smarter – fast

30 January 2017

Watching over your shoulder: why disrupting business sectors need to get smarter – fast

By Daniel Olsson, Managing Director, Soitron UK

It’s almost a cliche now, but you do know – don’t you – the answers to the following questions:

  • Who’s the world’s biggest hospitality company, and does it own any hotels?
  • Name the biggest taxi firm – which has never rented a cab of any colour, from black to yellow?
  • And for the hat-trick: has the globe’s dominant broadcast channel ever made a single programme of its own? 

road arrow white

I refer, of course, to Airbnb, which has 2 million places you can stay on its websites, Uber, which can get you home safely in nearly 550 cities worldwide now, and YouTube – the subsidiary of Google that is the second most popular site on the whole Internet, and which, judging by my house, is where most teens live, when they’re not SnapChatting (or eating).

The point is clear: we live in uncertain times, especially if you are an established brand. Gigantic, decades or even hundreds year old industries can – and do – vanish overnight in the face of endless digital change. Cases in point are the wet photography business and the popular music industry; we still take pix and consume new songs, but the days of Kodak and your Saturday trip to HMV are gone for good.

 Learn how to measure the impact and solve business uncertainity. 
Read our Whitepaper.

From bankers nervously eyeing a new class of fintech apps to book publishers wondering if they’ll still be in business in five years, we live in times of rapid change and disruption. To quote the father of the whole disruption trope, Clay Christensen, even the biggest, most dominant players need to realise that they are not there by Holy Writ: “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.”

Avoidance of buggy-whip status: quite important!

What’s the smart play here for business? More and more experts believe it’s in scaling down overheads as much as possible, but being in a position of total readiness to move when opportunity presents. That rubric applies across the board, but is a message that the internal IT leader should be especially receptive to.

Why? Because sticking with a rigid outsourcing agreement for your IT development help could hamper you when it comes to dealing with the levels of savage competition we all have to get used to now. Better is adoption, say experts like Deloitte, of something called staff augmentation – a flexible sourcing solution whereby on an as-needed, project-specific basis, you can draw on skilled expertise, flexing up and down as circumstances dictate.

Staff augmentation best practice starting to show
very strong returns, and is replacing the traditional
contractor strategy.

The best way of accessing this resource, it’s emerging, is staff augmentation and outsourcing through nearshoring of talent in the CEE (Central and Eastern European) region (think Slovakia, Bulgaria and Romania). That’s because the talent is in abundance, they speak the right languages, know the right code, have track record in building great systems – and are extremely cost-affordable, too.  Staff augmentation best practice starting to show very strong returns, and is replacing the traditional contractor strategy.

people walking the street

None of us can assume the future of our company or industry is set. We all have to be able to adapt – to either compete with whoever’s coming up on your shoulder, or even setting up as the new Airbnb or Uber of your company, either, of course.

 See if staff augmentation could help. I think whatever you can grab is worth looking at, quite frankly  – unless you want to be what Gartner used to say is,
The best – but last – buggy-whip manufacturer in town

Many of these issues are covered in greater depth here.

Wondering how to develop a Staff Augmentation Strategy?
Read our Whitepaper.

Outsourcing View – Slovakia

One of the smaller members of the European community, Slovakia may have fewer than six million inhabitants but that is not stopping those citizens from making a determined effort to get noticed as a destination for global IT outsourcing as valid as its bigger, and arguably more visible, neighbours.

Outsourcing services available in Slovakia include: HR, finance and accounting outsourcing, network operations centres, technical support, multimedia services and sales support.

Since surprising everyone by having such an amicable divorce from the Czech Republic just over 20 years ago, the country has been a consistently strong economic performer, as measured at the EU and the OECD level. For example, the state achieved GDP growth of a very healthy 3.3 per cent in 2016, citing a lack of debt and a controllable level of deficit as two big marks in its favour.

bratislava castle

That is not to say the view is 100 per cent rosy from Bratislava, as even the country’s biggest fans will admit – with some definite challenges regarding unemployment and bureaucracy. But given its fantastic location in terms of access to Vienna, Budapest and Prague, and highly competitive labour costs – labour that has a strong component of graduates, many of whom have excellent language and technical skills – the long-term potential of this eurozone partner looks pretty convincing.

Of 21,366 employees in the Slovakian business service centre industry, 69 per cent are educated to first degree level.*

What about for tech, though? Again, with some qualifications, market opinion shapers such as AT Kearney and Gartner consistently give the place a big thumbs-up as a destination for nearshoring and outsourcing. HP, IBM, CGI, Microsoft and Cisco have strong local presences – attracted by the chance to access talent pools who can speak not just English but also Russian and German as second languages. Some 18,000 Slovakian citizens are already working in shared delivery, while a further 10,000 work in the wider local tech sector.

There is a strong emphasis on charity and volunteering within the sector – 31,758 hours were spent volunteering by IT and BSC employees, in 2013.

Employers also like the technical chops of the Slovak workforce, which contributes more than five per cent of the country’s total income at the moment. IT and business-process-outsourcing services and contact centre facilities, as well as core back-office functions such as billing, HR, and facility management, are all now easily bought in the Slovak market.

Want to know more about IT outsourcing in CEE- (3)

Could the secret to Slovakia’s quiet success be down to its approach to doing business? The Slovak work style is often compared to the overall ethic and also approach of its Teutonic neighbours, the Federal Republic and Austria. Many commentators note a commitment to SLAs and customer service, for example, and a lack of interest in haggling over the fine detail you may find a refreshing change from other CEE engagements.

Could strong growth and a focus on getting the job done take this contender nation to the next level? It would seem something of a poor wager to bet against.

This article was originally published in Channelnomics.


Which one is the biggest security threat of 2017?

10 January 2017

Which one is the biggest security threat of 2017?

By Daniel Olsson, Managing Director, Soitron UK

security camerasAs the same as last year, IDG Connect reached out to industry professionals to determine the one biggest security threat to look out for in 2017.

Many industry professionals shared their comments and explanations, at the very end of 2016. Our COO, Daniel Olsson, also contributed with his opinion.

Want to know what ot be aware of in 2017? Read the full article here.

Hacking to a bank account is easier than you think

15 November 2016

Hacking to a bank account is easier than you think

By Bruce Bomphrey, sales and business development director at Soitron UK.

biometrics-bg.jpgBruce Bomphrey, sales and business development director at Soitron UK speaks to the Financial Times about the advantages of voice biometric technology and banking security.

Have a read of the full article here.

Are You Letting Innovation Pass You By Because Of A Migration Phobia?

14 November 2016

Are You Letting Innovation Pass You By Because Of A Migration Phobia?

By Daniel Olsson, Managing Director, Soitron UK

To many CIOs, holding on to old IT Service Management (ITSM) infrastructure is a sensible way to preserve budget. Are they wrong or right? Does your business use HP Service Manager (HPSM)?

“I’m quite happy sweating our assets, thanks very much.”

If you’ve ever used this phrase, chances are you’re one of those IT leaders who hang on as long as possible to legacy ITSM infrastructure.  For example, we’ve seen businesses hold onto HP Service Manager for many years past its shelf life.

laptop.jpgNotoriously, the banking industry is still using COBOL systems written in the 1960s. But most IT environments accept that systems – laptops, desktops, servers, networks – need to be recycled even five to seven years or so. (And to be fair to the banks, they do at least port that old spaghetti code on to new iron every decade or so.)

The problem is that, in the wake of the long global recession we’ve been working through, those five to seven years are getting stretched. Many businesses cling onto legacy ITSM systems, seeing it as extracting all the value out of the investment sunk into them.

…it’s believed as much as 38% of ITSM migration
projects end badly.

There’s two issues here. One, you will end up paying a lot for that decision, as you need to keep patching and maintaining stuff really not built for the latest operating systems and software. And two, you’re really preventing yourself from taking advantage of the innovation and extended functionality of more modern IT; research carried out by Vanson Bourne, 9 out of 10 IT heads claim legacy systems are preventing them from harnessing the digital technologies required to grow and become more efficient, for instance.

Given that CIOs aren’t stupid, there must be some method in this madness. And there is, of course; folks are scared of the disruption and risk of a migration project. That makes sense, as it’s believed as much as 38% of ITSM migration projects end badly.

The good news is that a more flexible approach that can minimise any potential at all of mess or disruption. This is in the shape of a good migration partner, which, if allied with robust SLAs and KPIs can easily keep ITSM migration projects on track and under budget. You can get there by only partnering with a company that can prove to you it has talented, qualified and experienced staff, alongside good partner accreditations and industry-standard ways of delivering your project, such as ITIL, PMP, PRINCE2, and Six Sigma, for example.

…9 out of 10 IT heads claim legacy systems are
preventing them from harnessing the digital
technologies required to grow and become
more efficient…

The reality is that ITSM migration is a nettle you have to grasp at some point, as it’s only by finally moving away from restrictive legacy systems and migrating to the new, best technology out there that you’ll be able to seize opportunity. We are finding ServiceNow (SNow) a very powerful solution to this relatively common problem.

It’s time to stop sweating tired assets – and instead, make someone else sweat and migrate you to a better future.

The 3 building blocks of migration success

14 November 2016

The 3 building blocks of migration success

By Daniel Olsson, Managing Director, Soitron UK

Industry estimates are that 40% of all ITSM system migration
projects end badly. What’s the safest way of not ending up
as a migration statistic?


When it comes to upgrading your hardware or network, HP Service Manager, for example, the emphasis has to be on continuity. While possible, an upgrade to new infrastructure is less about changing the functionality of the system, then, than boosting the power of the resource it runs on.

The challenge: a lot of such hardware migration projects crash and burn – some industry experts say as many as one in four meeting such an end. So what’s the best way to ensure any large-scale ITSM migration project can come off with minimum downtime, the process stability the business wants – and no disruption to client services.

…industry estimates are that 40% of all ITSM system migration projects end badly.

Experience, such as working with HPSM tells us that these are all big asks without expert help. But what does that help look like?

Focus On Your Success

Your ITSM systems migration project partner is only credible if it has contactable references of successful large-scale projects and has developed IT service management best practices. You’re also really going to meet the dedicated project management team, available 24/7, that’s going to be there to help you. These guys need to own – take full responsibility – for the project, being on call and answerable to you via full service level agreements mapping on to a workable migration plan. And to protect your budget and keep quality up, we’d recommend full exploitation of nearshoring development and project management services to reduce cost and deliver the goods.

Adequate Resources

The ideal system migration partner will also have proven project methods, tools and technologies to help keep your project on track and to budget. It also really needs to have attractive partnerships with major software and hardware vendors and complement its own internal tools. They must also demonstrate appropriate technical expertise, e.g. in managing and hosting server OS platforms, web services, portals, databases, messaging, storage and backup systems, for example. Smarts help, too; the team should be built around a solid core of CCIEs, MCSEs and PMPs.

No Need For Any Service Warnings

As we said, the lynchpin to migration is continuity. To that end, lock in safety and stability by working with a company able to offer managed services and the ability to properly host and look after mission-critical systems throughout the upgrade to ensure your peace of mind. 

If you only start an ITSM migration process with this kind of partner, you can avoid the one in four migration disasters – and ensure zero disruption to customers, good use of budget and your critical data remains secure and available throughout the migration process.