Transition from staff augmentation to a service based model

Overview of the situation

Veolia Energia looked to Soitron to introduce a number of measures to facilitate and enhance its back office functionality. The solution needed to be remote because of the geographical spread of Veolia Energia’s facilities throughout Slovakia, thus travelling to provide user support proved very expensive and time-consuming.

Before appointing Soitron, Veolia Energia’s in-house team spent a majority of their time on operational tasks such as software upgrades and user administration. This was a major distraction from their focus on strategic tasks such as introducing company-wide efficiencies and increasing productivity across all operations.

Soitron introduced a desktop management solution. This was an affordable and easy to use way to support all users remotely, bring in transparent reporting for software licenses and improve security and other support of computers across all Veolia Energia locations in Slovakia.

Soitron worked with Veolia Energia, the leading provider of energy services in Europe,
to implement a desktop management solution which provided extra functionality to
its employees, including a remote support function, and hardware and software
license management services.