Transformation programme like no other

This project was unique because of its extreme complexity and size. From Soitron’s perspective, it was an interesting challenge, and delivering these results successfully has made us very proud. We utilised resources in four countries, where everyone worked continuously to achieve a very clear goal. I believe this is a great showcase of Soitron’s capabilities for ITSM transformations.
Case study was published 28.07.2016


  • Get the entire Royal Dutch Shell business migrated to the new, future-proof HPE
  • Find the right ITSM tools to migrate to the new HPSM platform as soon as possible
  • Achieve the migration without any negative impact to Shell’s Businesses


  • Migration to both ITSM Toolsets and SOM (Storage Operations Manager) Archive
  • Lead the Shell transformation from start to finish in a limited time
  • Handle a massive data set, numerous interfaces to external systems, a vast range of internal and external stakeholders and through all this change and transition, maintain a seamless service


More than 20 non-financial benefits were realised across the Shell and HPE businesses

Monthly operational cost reduction, which recovered programme cost in approximately five months

Completion of this programme allowed HPE to initiate the shutdown of the old system

Final timeline and costs were significantly lower than equivalent and even smaller Programmes