IT Service Management

Soitron’s ITSM offering provides structured and process-oriented approach to IT service management based on years of experience from successfully delivered transformation programmes, managing IT operations for our customers, strong technological partnerships, and skilled resources from nearshore delivery centres.

WHAT WE DO

Transformations and Migrations To cloud or on premise / From legacy to new ITSM tools / Tools consolidation

Automation & Virtual IT agent

Machine Learning & AI

Performance Analytics & process optimisation

HOW WE DELIVER

Discover & Analyse

Assess organisational IT service maturity:
Asset Lifecycle & Release Mgmt.
Cybersecurity
Incident Management
Change & Problem Management
Capacity & Availability Management
OPEX
Requirements Gathering

1

Initiate & Plan

Define Target Operating Model
Setting goals/KPI & success criteria
Transformation Programme Planning
Change Planing
Risk Management Planing
Resource Planning

2

Architect & Design

Architect Solution
Select Best-fit ITSM Toolset
Customize the Design
Tools integration
Configure for deployment

3

Deploy

Run Change Programme
Deliver Solution
Integrate Tools
UAT & Go-Live

4

Run & Operate

Smooth Transtion to BAU
Hypercare Warranty Period
Benefits Realisation
24/7 Support of ongoing Operations

5
idea-recycle

BENEFITS

  • One Stop Shop platform to address complex IT environment
  • Ability to tailor service and customise tools
  • Non-technology biased solutions – multiple vendor partnerships
  • Flexible framework that can comply with major IT industry standards
  • No downtime to ongoing operations

READ MORE