WHAT IS SMAX?
SMAX
SMAX is a new next generation ITSM Software product released in November 2017, by Micro Focus. Service Management Automation X (SMAX) is the first software solution for IT and Enterprise Service Management and IT Asset Management built from the ground up to include machine learning and analytics. Out of the box integrations include the market leading UCMDB and Discovery. It can be deployed on premise or in the cloud—or moved from one to the other as business conditions change—with equally flexible licensing options.
WHY SMAX?
FAST FACTS ABOUT SMAX
Out-of-the-box, best practice, Service Management processes designed for big data analytics and machine learning from the beginning
Modern, comprehensive, and easy-to-use self-service to reduce ticket traffic and improve customer satisfaction
Codeless configuration of out-of-the-box and user-defined processes, enabling seamless and less expensive updates
Automation, multi-tenancy and deployment flexibility to shorten implementation times and lower TCO
Shared, built for purpose, micro-services across IT Operations Management
WHY SMAX FROM SOITRON?
Soitron is a partner with Micro focus providing SMAX and ITOM solutions. We provide a full consultative experience. Soitrons unique approach and rich experience in ITSM software will help you make the best choice for your business in choosing the right product, configurations and support. The team will provide you with a 360 degree approach from the start of your ITSM review to implementation to after sales care. We get you up and running in less than 30 days.
6 KEY CAPABILITIES FOR SMAX
Machine learning and analytics based service desk
Smart self-service with social collaboration
Modern service desk that goes beyond IT
Codeless configuration and easy upgrades
Multi-tenancy for service provider support
ITOM platform with flexible deployment options
SMAX BENEFITS
FLEXIBLE DEPLOYMENT Available to run anywhere either on premise in the cloud or in an hybrid environment
LESS DUPLICATION Increasing resource efficiency
AUTOMATIC UPDATES Updates are automatic and patching typically occurs in minutes
BUILT-IN SCALABILITY Enable automated scaling in and out
BIG DATA ANALYTICS Machine learning in accelerating the ticketing process
CONTAINER DEPLOYMENT Flexible container technology provides portability, faster time to value and lower TCO.
VIRTUAL AGENTS Use of virtual agents and chatbots for real-time collaboration machine learning in accelerating the ticketing process
CODELESS CONFIGURATION Codeless enables easy upgrades and gives customers almost instant access to new features and capabilities, driving a low total-cost-of-ownership.
SMART SELF-SERVICE Modern, comprehensive, and easy-to-use self-service to reduce ticket traffic and improve customer satisfaction.
REAP THE BENEFITS
INCREASED USER SATISFACTION AND AGENT PRODUCTIVITY. Quickly resolve tickets for a superior user experience.
BETTER USER SELF-SUFFICIENCY AND 24X7 SUPPORT. Provide answers and solutions, any place and any time.
ONE TOOL FOR IT AND THE BUSINESS. Eliminate proliferation of disparate service desk tools.
QUICK TIME TO VALUE AND A LOW TCO. Choose from on-premises, private and public cloud deployment.
WANT TO KNOW MORE?
WE ARE AT YOUR DISPOSAL
Feel free to get in touch with us. Fill in the form below so we can learn more about you and your needs or contact our team directly.
