JUST THE VOICE TO VERIFY THE IDENTITY OF THE CLIENT

Delivering efficiencies through smart desktop management

Requirements

* A system ensuring that the verification is carried out naturally during an ordinary conversation
with the operator

* A verification fast enough and at least as safe as Card and Card Reader authentication

* To improve customer services and banking experience of their clients

* Seamless, smooth and personal security authentication

* Market leading customer experience

“ The average time of client identification process through the Card and Card
ReaderTB is 1min, 21 sec. In comparison with 27 sec identification time through
voice biometrics, we save 66% of the time in the client identification process.“

Ľuboš Kováč
Head of contact center DIALOG Live at Tatra banka (2013)

Download full case study (PDF)
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