JUST THE VOICE TO VERIFY THE IDENTITY OF THE CLIENT
Requirements
* A system ensuring that the verification is carried out naturally during an ordinary conversation
with the operator
* A verification fast enough and at least as safe as Card and Card Reader authentication
* To improve customer services and banking experience of their clients
* Seamless, smooth and personal security authentication
* Market leading customer experience
“ The average time of client identification process through the Card and Card
ReaderTB is 1min, 21 sec. In comparison with 27 sec identification time through
voice biometrics, we save 66% of the time in the client identification process.“
Ľuboš Kováč
Head of contact center DIALOG Live at Tatra banka (2013)